Dubai has launched the AI Policy for Government Entities in the emirate aimed at reshaping government services.
HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of the Board of Trustees of the Dubai Future Foundation, announced the policy and also reviewed the first edition of the Dubai State of AI Report during his visit to Dubai AI Week 2025, said a Wam news agency report.
Sheikh Hamdan emphasised the importance of the report in outlining the crucial role of AI in reshaping government services in Dubai and highlighting the progress of AI adoption across various government entities.
He said: "The impact of artificial intelligence is now evident in many sectors and fields, and the government sector is certainly one of them. We want Dubai’s government entities to be fully prepared and ready for the transformations to come.
"We reiterate the importance of collaboration among all government entities to exchange knowledge and successful practices in various AI applications in government work," HH Sheikh Hamdan added.
The AI Policy for Government Entities stems from commitments made during the AI Retreat 2024. It sets a unified governance framework for deploying AI across all government departments, grounded in principles of explainability, human-centricity, interoperability, and proactive regulation. The policy positions Dubai as a regional benchmark for responsible AI adoption, ensuring that ethical considerations are embedded in every phase of AI deployment.
Meanwhile, the launch of the Dubai State of AI Report was attended by Hamad Obaid Al Mansoori, Director-General of Digital Dubai Authority. The report offers a comprehensive overview of how artificial intelligence is reshaping government services and operations across the emirate.
Developed by Digital Dubai in collaboration with DFF, the report examines more than 100 high-impact, high-return AI use cases across key sectors, including urban planning, healthcare, finance, mobility, procurement, recruitment, compliance, and strategic decision-making. Many of these applications are already operational, while others are currently in development.
The report highlights how Dubai has rapidly progressed from vision to measurable implementation, reinforcing its position as a global leader in applied, ethical, and scalable government AI.
Together, the report and policy institutionalise a forward-looking model for AI in governance; one that is data-driven, citizen-focused, and future-ready. These developments signal a major milestone in Dubai’s broader strategy to build a predictive, efficient, and personalised government.
The report also outlines AI’s role in improving social well-being, with tangible impacts in early disease detection, faster emergency response, personalised citizen engagement, and proactive public health planning. These efforts support Dubai’s vision of becoming the most citizen-centric digital city in the world.
At Dubai AI Week, Digital Dubai’s exhibition showcases live demonstrations of many of the featured use cases, including intelligent hiring platforms, dynamic resource optimisation tools, and strategic planning systems — all designed to scale in alignment with the city’s digital transformation agenda.
The report concludes with an ambitious vision for AI in Dubai through 2035. Key pillars include predictive public services, agile governance aligned with international standards, affordable high-performance computing, carbon-conscious digital infrastructure, and a robust AI research and innovation ecosystem built on public-private collaboration.
