The Airports Council International (ACI) awarded King Abdulaziz International Airport in Jeddah the level three accreditation in the ACI World's Airport Customer Experience Accreditation programme.

 

The announcement was made during the Airport Experience Summit 2025 in China’s Guangzhou, underscoring the airport’s international standing, reported SPA.

 

The airport customer experience accreditation also represents a global recognition of the airport’s comprehensive methodology, which engages employees, partners, and passengers in creating an exceptional travel experience.

 

The results, measured through metrics and standards, demonstrate that the airport is confidently advancing toward global leadership.

 

Jeddah Airports Company (JEDCO) Chief Executive Mazen Johar emphasised that the prestigious accreditation supports the goals of the aviation programme by delivering top-tier services to passengers and reinforcing the airport’s position among the world’s leading airports.

 

Johar praised the efforts of the work teams and partners in achieving the distinction.

 

He emphasised that each new achievement further solidifies Jeddah’s role as a global destination, the gateway to the Two Holy Mosques, and a prominent regional hub aligned with Saudi Vision 2030, reflecting the Kingdom’s aspirations for a more prosperous future.