Jannah Hotels & Resorts has appointed Mark Whitlock as its new Group General Manager, marking a significant step towards growth, innovation, and operational excellence.

 

With over 20 years of international hospitality experience, Whitlock brings a blend of strategic vision, commercial acumen, and people-focused leadership.

 

He has led complex portfolios, consistently driving performance, aligning organisations for growth, and delivering memorable guest experiences.

 

Prior to joining Jannah, Whitlock served as Group Director of Operations for a regional hospitality group, overseeing over 3,500 keys across multiple markets.

 

His leadership has been instrumental in launching new properties, repositioning legacy brands, and accelerating EBITDA growth.

 

Whitlock is known for elevating workplace culture, building high-performing teams, and cultivating the next generation of leaders through strategic talent development.

 

He is passionate about embedding operational excellence into every aspect of the guest journey, combining commercial planning and revenue optimisation with hands-on involvement in hotel operations.

 

Whitlock has a First-Class Honours BA in Hospitality and Business Management and began his career in food and beverage and hotel operations.

 

“This is a brand rooted in heart and hospitality and I’m both honoured and excited to lead it into its next chapter,” said Whitlock.

 

“What drew me to Jannah is its strong cultural foundation, its commitment to guest-centric service, and its bold ambitions for growth. I look forward to working closely with our teams and partners to strengthen operational excellence, elevate the guest journey, and position Jannah as a brand of choice in today’s competitive landscape. Together, we will build on what makes this group special, while embracing innovation and driving sustainable performance across every touchpoint.” he shared. -TradeArabia News Service