Bahrain International Airport (BIA) has been awarded the Airport Service Quality (ASQ) Award for Best Airport at Arrivals Globally by Airports Council International (ACI).

 

This recognition from ACI underscores BIA's commitment to providing an exceptional passenger experience and solidifies its position as a leading airport in the region and globally.

 

The ASQ program, recognised as the world’s leading airport customer experience measurement and benchmarking program, bases its awards on passenger feedback collected through surveys conducted at the airport throughout 2024. BIA's success in securing this award is a direct result of a strategic and data-driven approach to improving the arrival experience. This involved structured data collection, stakeholder collaboration, and continuous service enhancement, all in compliance with ACI’s ASQ program standards.

 

BAC Chief Executive Officer Mohamed Yousif AlBinfalah commented, "This ASQ Award is a testament to the dedication and hard work of the entire BAC team and our valued partners. We are proud to be recognised by ACI for our commitment to delivering a world-class arrival experience for our passengers. This achievement reflects our ongoing efforts to enhance every aspect of the passengers’ journey, from the moment they step off the plane to the time they leave the airport."

 

Justin Erbacci, Director General of ACI WORLD, congratulated Bahrain International Airport on this recognition, stating, "Bahrain International Airport's dedication to passenger experience is truly commendable. Winning the ASQ Award for Best Airport at Arrivals is a testament to their commitment to excellence and their ability to create a welcoming and efficient arrival process. Their ongoing efforts towards enhancing the passenger experience continues to inspire all of us."

 

BAC achieved this recognition through a comprehensive strategy encompassing rigorous data collection via ACI-compliant passenger surveys, collaborative development of targeted improvement plans with key airport entities, and continuous performance monitoring. This included focused enhancements to passport control, cleanliness, baggage claim, and wayfinding, alongside stakeholder workshops and a BIA award scheme to foster a culture of service excellence.

 

Driven by passenger feedback, these enhancements demonstrably reduced wait times, improved navigational clarity through enhanced signage, and cultivated a more welcoming and enjoyable overall ambiance. Furthermore, BAC's investment in continuous staff training ensures the delivery of consistently exceptional customer service. -TradeArabia News Service